Conducting A Performance Appraisal

About This Course

A well-run performance appraisal helps employees grow, managers lead better, and businesses achieve more. In hospitality, where teamwork and guest service matter daily, a strong appraisal process builds motivation, accountability, and clear communication. This course gives F&B leaders the tools to run appraisals that are structured, fair, and genuinely useful for team development.

In this course, you will learn:

• The purpose and value of performance appraisals in hospitality

• Different types of appraisal methods (traditional, 360°, competency-based, etc.)

• How to plan, conduct, and follow up on an appraisal effectively

• How to encourage open dialogue and provide constructive feedback

• Modern appraisal tools and how to tailor the process to different personalities

• Tips for setting development goals and supporting long-term growth

Each chapter includes a short quiz, with a final assessment at the end of the course. Successful completion earns a certificate in “Conducting Performance Appraisals.”

Course Curriculum

3 Chapters

Chapter 1 - Understanding Performance Appraisal

Defines performance appraisals, their purpose, types, and benefits—helping managers understand how reviews improve motivation, communication, and accountability.

Chapter 2 - Steps of Performance Appraisal

Outlines each stage of conducting a successful appraisal, from scheduling and preparation to discussion, goal setting, and follow-up actions.

Chapter 3 - Improving Appraisal Processes

Introduces modern evaluation methods such as 360-degree feedback, peer review, and management by objectives, and offers tips for fair and effective reviews.