Custom hospitality training content that speeds onboarding and elevates service.
Off-the-shelf training can’t always capture how your business really operates. With Pocket Trainer’s custom content service, every SOP, handbook, and manual is created by experts who’ve built programmes for the world’s leading brands - tailored to your service style, operations, and accessible on mobile.
Trusted by Leading Brands
What’s Included?
A full team of specialists that builds and designs your training, including an L&D advisor, content writer, graphic designer and video editor.
Expert Content Writing
Consultation, research, and writing by hospitality training specialists.
Professional Design
Branded PDFs and videos created with your company’s fonts, tone of voice, colours, and logo.
Multilingual Support
Content delivered in multiple languages to support global teams.
Quizzes & Certification
Interactive quizzes in every module with a final certification for staff.
Yours Forever
Your training materials remain yours forever, whether you’re using Pocket Trainer Core LMS or not.
Revisions Included
Refinements built into each package to match your needs.
Built By Hospitality Experts, Loved By Hospitality Teams
The custom training course that PocketTrainer created for our Managers is spot on -brand-aligned, clear, and easy to roll out across all locations.
COYA Restaurants
Packages Tailored To Your Needs
Choose the right package to scale your training—no extras, just what you need.
Short Course Package
Perfect for simple topics structured into about 3 chapters.
- Up to 2,000 words
- One round of revisions included
- Delivered in PDF, video, or app format
Medium course package
Ideal for covering more detailed subjects in around 6 chapters.
- Up to 4,000 words
- Two rounds of revisions
- PDF, video, & app formats available
Long course package
Best for in-depth topics structured into about 9 chapters.
- Up to 6,000 words
- Two rounds of revisions
- PDF, video, & app formats available
Hospitality training manuals Restaurant handbooks SOPs for hospitality SOP for hotel teams Compliance courses Job descriptions and KPIs Checklists & evaluation forms
Completed Projects
See how we’ve helped teams turn ideas into impactful outcomes.
Volto Kitchen Training Course For Chefs
We worked with Baytoti to create their full induction course and chef training, teaching teams the brand story, menu knowledge, cooking methods, and exact plate presentations for every dish.
Concept, Culture & Experience Course for Issei
We designed the Beefbar meat course to give teams clear knowledge of beef cuts and grading, from Prime to Wagyu, so they can guide guests with confidence.
COYA Management Welcome Guide
At PocketTrainer, we built COYA’s full management course to help leaders master everything from operational hours and grooming standards to performance reviews and culture.
Need Clarity? Start Here
Everything you need to know before onboarding your team.
What is Pocket Trainer LMS?
Pocket Trainer LMS is a hospitality-focused learning management system (LMS) that helps restaurants, cafés, and hotels train their teams. It combines digital food & drink bibles, bespoke & ready-made courses, quizzes, compliance tracking, and staff communication in one easy-to-use mobile app.
How does Pocket Trainer improve staff onboarding?
New hires can access training materials, SOPs, and menu knowledge from day one, directly on their phone. Operators report that service-readiness times are cut in half - from weeks to days - because training is no longer limited to in-person sessions or printed manuals.
Why is Pocket Trainer better than generic LMS platforms?
Unlike generic LMS systems, Pocket Trainer is purpose-built for hospitality. Features like food & drink guides, allergen filters, training calendars, and leaderboards are designed for multi-site operators where turnover is high and training must be fast, consistent, and engaging.
Can managers track staff progress in real time?
Yes. The Manager Dashboard and analytics tools let supervisors track completions by role, outlet, or individual employee. This makes it easy to spot gaps, support coaching, and prepare for performance reviews with clear, data-driven insights.
Does Pocket Trainer help reduce staff turnover?
Absolutely. Staff feel more confident and engaged when they have continuous access to training and clear growth pathways. Restaurants using Pocket Trainer report up to 20% lower turnover thanks to smoother onboarding, recognition of skills, and ongoing development opportunities.
Is Pocket Trainer useful for compliance and audits?
Yes. The certificates module automatically issues certificates, tracks completions, and generates instant audit-ready reports. This makes passing inspections and staying compliant faster and easier for both managers and HR teams.
Can Pocket Trainer be used across multiple restaurant locations?
Pocket Trainer is built for multi-site operators. Brands with dozens of outlets use it to roll out menu changes, update SOPs, and keep all staff aligned in real time - no matter the location or shift.
How does Pocket Trainer improve guest satisfaction?
Well-trained teams deliver better service. By giving staff instant access to food, cocktail, and wine knowledge - including allergens and recommendations. Pocket Trainer empowers employees to upsell confidently and create memorable guest experiences.
Is Pocket Trainer mobile-friendly?
Yes. Pocket Trainer is designed mobile-first. Staff can learn on-shift, off-shift, or even while commuting on our app. Managers can push updates, assign tasks, and track completions directly from their phone or laptop.
What results can operators expect from using Pocket Trainer?
Operators see measurable results: 5–15% increase in average check size (through confident upselling). 20% reduction in staff turnover. 50% reduction in managers’ office time. 90% less printing by moving away from paper manuals.