Glassware Handling & Tray Service

About This Course

In food and beverage service, how we handle glassware and deliver items on trays directly affects guest safety, efficiency, and the overall dining experience. This course equips F&B professionals with the essential knowledge and practical techniques for maintaining glassware, assembling trays, and providing polished, professional service every shift.

In this course, you will learn:

• The role of glassware in guest presentation and perception

• The types of glassware and how to care for each safely

• How to assemble and carry trays in a balanced, efficient way

• Techniques for safe, professional serving using trays

• Industry standards for hygiene, safety, and equipment handling

• How to prevent accidents, improve speed, and uphold professional standards

Each chapter includes a short quiz, with a final assessment at the end of the course. Successful completion earns a certificate in “Glassware Handling & Tray Service.”

Course Curriculum

3 Chapters

Chapter 1 - Introduction to Glassware Handling

Covers the importance of glassware in service, different types of glassware (wine, beer, cocktail, and water), and best practices for cleaning, drying, and storing them.

Chapter 2 - Techniques for Effective Tray Service

Explains how to assemble trays properly, distribute weight evenly, serve and clear from the correct sides, communicate clearly with guests, and ensure balance and safety during service.

Chapter 3 - Best Practices and Professional Standards

Highlights industry standards for glassware handling, hygiene, and safety. Emphasises personal hygiene, consistent SOPs, and professional presentation to enhance service quality.