Hostess Training

About This Course

The hostess is the first impression a guest receives and often the last they remember. This course equips you with the skills, confidence, and knowledge to create a warm, welcoming atmosphere while managing reservations, guest expectations, and seating flow with professionalism and poise.

Whether you're greeting walk-ins, managing the floor during peak hours, or creating special moments for returning guests, this training prepares you to deliver smooth, guest-focused service from start to finish.

In this course, you will learn:

• The role of the hostess and how it shapes the guest experience

• How to communicate clearly and build rapport with guests

• Techniques for managing reservations, seating flow, and waitlists

• How to handle unexpected situations such as walk-ins, no-shows, and overbookings

• How to personalise service and recognise special occasions

• Strategies for creating guest loyalty through attention to detail and genuine care

Each chapter includes a short quiz, with a final assessment at the end of the course. Successful completion earns a certificate in “Hostess Training.”

Course Curriculum

4 Chapters

Chapter 1 - The Hostess Role – Setting the Stage for a Great Experience

Covers the key responsibilities of a hostess, including warm greetings, accurate seating, reservation management, teamwork, and maintaining professionalism even during busy hours.

Chapter 2 - Communication – Building Rapport and Trust

Teaches how to communicate effectively using positive body language, active listening, and personalisation. Highlights how knowledge and empathy strengthen guest relationships and trust.

Chapter 3 - Seating and Reservation Management – The Art of Smooth Operations

Explains how to balance walk-ins and reservations, optimise seating arrangements, and handle unexpected issues such as no-shows or overbookings through clear communication and flexibility.

Chapter 4 - Creating Personalised Guest Experiences – Building Loyalty Through Individual Attention

Focuses on gathering guest information, using reservation systems effectively, celebrating special occasions, and delivering thoughtful, memorable experiences that drive repeat visits.