Shadowing & Mentoring For New Staff

About This Course

Welcoming new staff into a fast-paced hospitality environment can be a challenge—but it’s also an opportunity. This course is designed to help food and beverage professionals become confident mentors and supportive team members. Through real-time shadowing and simple mentoring practices, new hires can learn the ropes smoothly, and experienced staff can help create a culture of teamwork and growth.

Whether you're guiding someone through their first shift or stepping into a new role yourself, this course equips you with the mindset, communication tools, and practical techniques to make learning on the floor effective and respectful.

In this course, you will learn:

• What shadowing and mentoring mean in the hospitality context

• How to guide and support new staff during live service

• The attitudes and behaviours that build trust, confidence, and team spirit

• How to give and receive feedback constructively

• How to build a supportive learning environment during busy shifts

Each chapter includes a short quiz, with a final assessment at the end of the course. Successful completion earns a certificate in “Shadowing & Mentoring New Staff In Hospitality.”

Course Curriculum

4 Chapters

Chapter 1 - What Shadowing and Mentoring Mean

Defines shadowing as learning by watching and mentoring as guiding with care. Explains how both methods help new hires adapt quickly, build confidence, and connect with the team from day one.

Chapter 2 - How to Be a Good Shadow or Mentor

Covers the qualities of a strong mentor — calm, clear, and present — and outlines key habits such as explaining tasks clearly, giving gentle feedback, checking in regularly, and encouraging questions.

Chapter 3 - Working Together on Shift

Shows how to turn every shift into a learning opportunity through clear communication and step-by-step guidance. Teaches mentors to stay nearby without hovering, allowing trainees to build independence while learning from real experience.