Culture In Action

About This Course

Culture is not a handbook or a poster. It is the energy your team feels the moment they step into work. In hospitality, culture shapes how people behave, how they treat each other, and how guests experience service.

This course is designed for managers and head chefs who want to create a positive atmosphere, build respect and trust, and keep morale high under pressure.

You will learn how to:

• Set the right tone at the start of every shift

• Build loyalty through respect and recognition

• Support your team through busy, high-pressure services

Each chapter includes a short quiz, with a final assessment at the end of the course. On successful completion, participants will receive a certificate in“Culture In Action: Building Teams That Thrive.”

Course Curriculum

4 Chapters

Chapter 1 – What Culture Really Means -

Explains that culture is not policies or posters but the everyday feeling of the workplace. Shows how attitudes, behaviour, and team dynamics shape culture more than any written rule. Highlights how leaders influence the overall atmosphere.

Chapter 2 – Setting the Atmosphere as a Leader -

Covers how managers and head chefs set the tone from the moment they walk in. Demonstrates how positivity and calmness spread through the team, while stress and negativity do the same. Emphasises the ripple effect of leadership behaviour.

Chapter 3 – Building Respect, Trust, and Recognition -

Focuses on the importance of treating staff fairly, giving private and constructive feedback, and recognising effort. Shows how small moments of respect create loyalty and motivate teams far more than rules or rewards.

Chapter 4 – Keeping Morale High Under Pressure -

Explains how a strong culture helps teams manage stress during busy services. Provides practical ways to lift morale quickly, such as encouragement, clear communication, and resetting the energy when tension rises.