Retaining Employees

About This Course

Retaining Employees for Hospitality Managers – Course Overview

Keeping great people is one of the biggest challenges in hospitality. This course helps managers understand why staff leave, what makes them stay, and how to build a workplace where people feel valued, supported, and motivated to grow.

You will learn practical ways to reduce turnover through better onboarding, clearer communication, positive leadership habits, and long-term development. The goal is simple: create a team culture where people want to stay, perform well, and feel proud of their workplace.

In this course, you will learn:

Why turnover is so high in hospitality and the real reasons staff leave

The impact of poor communication, inconsistency, and leadership behaviour

How to design a strong onboarding experience from day one

How to build confidence in new starters through coaching and support

The daily leadership habits that build trust and loyalty

How to create a positive team culture staff are proud to be part of

Ways to support growth, progression, and long-term engagement

How to learn from exit feedback to strengthen your team

Each chapter includes a short quiz, with a final assessment at the end of the course. On successful completion, participants will receive a certificate in “Retaining Employees for Hospitality Managers.”

Course Curriculum

5 Chapters

Chapter 1 - Understanding Employee Turnover in Hospitality

Explores common reasons staff leave, such as lack of appreciation, unclear communication, and poor leadership. Highlights the cost of high turnover and what motivates employees to stay, like trust, recognition, and growth opportunities.

Chapter 2 - Creating Strong Foundations from Day One

Covers the importance of onboarding and first impressions. Teaches how to structure early training, build confidence in the first week, and use buddies or mentors to create supportive relationships.

Chapter 3 - Leadership Habits That Build Loyalty

Shows how small, consistent behaviours such as daily greetings, calm leadership, and genuine praise foster trust and morale. Explains how recognition, fairness, and clear communication help retain staff.

Chapter 4 - Keeping Your Team for the Long Run

Explains how to build a workplace culture that makes people want to stay through respect, development opportunities, and feedback. Discusses career progression, regular check-ins, and using exit interviews to learn and improve.