Shisha Training

About This Course

This course is designed to give restaurant and lounge staff a solid foundation in shisha service, blending cultural understanding, product knowledge, and safety protocols. Whether you're working in a casual outdoor café or a luxury venue, knowing how to speak confidently about shisha and serve it correctly is essential for guest satisfaction and operational safety. The course begins with foundational knowledge about shisha and gradually moves into more complex topics like maintenance, guest interaction, and troubleshooting.

What will you learn

By the end of this course, you will be able to:

• Understand what shisha is and why it’s popular in hospitality venues

• Identify different types of shisha, flavours, and components

• Understand legal, safety, and hygiene requirements for serving shisha

• Provide excellent guest service when taking and delivering shisha orders

• Troubleshoot common issues and answer guest questions confidently

• Support safe handling, setup, and maintenance of shisha equipment

Each chapter includes a short quiz, with a final assessment at the end of the course. On successful completion, participants will receive a certificate in “Shisha Essentials For F&B Staff.”

Course Curriculum

7 Chapters

Chapter 1 - The History of Sake

Explores sake’s ancient origins, its evolution through Japanese history, and its role in culture and ceremonies. Introduces essential sake terminology and explains why sake remains important in modern F&B.

Chapter 2 - How Sake Is Made

Details the key ingredients — rice, water, yeast, and koji mould — and explains each stage of the brewing process, from rice polishing to fermentation and bottling. Clarifies different sake classifications like junmai, ginjo, and daiginjo.

Chapter 3 - Sake Profiles and Tasting

Teaches how to identify sake flavours, aromas, and textures. Covers basic tasting techniques, key flavour elements, and food pairing principles to guide guests through the perfect match.

Chapter 4 - Serving and Storing Sake

Covers traditional and modern serving methods, correct glassware and temperatures, and storage practices to maintain quality. Also explains how to confidently answer guest questions about sake.