Walk The Talk

About This Course

Great leaders show, not just tell. In this short course, you’ll discover how small daily actions shape your team’s behaviour and guest experiences. Through quick scenarios and practical tips, you’ll learn how to earn trust, set the right tone, and inspire others by being the example.

What you will learn

By the end of this course, you will:

• Understand what “leading by example” means.

• See how your actions influence staff and guests.

• Learn simple ways to build trust and inspire your team.

• Discover how to handle pressure while keeping service standards high.

Each chapter includes a short quiz, with a final assessment at the end of the course. On successful completion, participants will receive a certificate in“Walk The Talk: Everyday Leadership For Managers.”

Course Curriculum

5 Chapters

Chapter 1 – What Leading by Example Means -

Explains that teams pay more attention to what leaders do rather than what they say. Shows how small actions, like helping on the floor, set the standard for the entire team and build respect.

Chapter 2 – Setting the Tone Through Daily Actions -

Covers how a manager’s arrival, attitude, and energy at the start of the shift influence the whole team. Demonstrates how positivity and calmness spread quickly and create a stable service environment.

Chapter 3 – Building Trust and Inspiring Others -

Focuses on how fairness, consistency, and accountability earn trust. Stresses that credibility grows from matching actions with words, treating everyone equally, and staying calm during pressure.

Chapter 4 – Shaping the Guest Experience -

Shows how a leader’s behaviour directly affects how the team performs and how guests feel. Highlights the ripple effect: calm and confidence from a leader lead to a smoother guest experience.