Conducting Effective Shift Briefings For F&B Employees

About This Course

A well-run shift briefing sets the tone for the entire day. It helps hospitality teams align on goals, updates, and responsibilities—ensuring everyone starts the shift informed, prepared, and motivated. This course provides the practical tools F&B professionals need to lead and participate in effective briefings that drive team performance and guest satisfaction.

In this course, you will learn:

• Why shift briefings are essential in food and beverage operations

• How to prepare for and structure an effective briefing

• Communication techniques to keep the team engaged

• How to handle disruptions and encourage inclusive participation

• Post-briefing follow-up strategies that support accountability and improvement

Each chapter includes a short quiz, with a final assessment at the end of the course. Successful completion earns a certificate in “Conducting Effective Shift Briefings For F&B Employees.”

Course Curriculum

5 Chapters

Chapter 1 - Introduction to Shift Briefings

Defines what shift briefings are and why they are essential in hospitality. Covers their goals—improving communication, teamwork, and motivation while preparing staff for daily operations.

Chapter 2 - Preparing for a Shift Briefing

Outlines how to gather important information, review menus, note special events, and set a clear, focused agenda for the meeting.

Chapter 3 - Conducting the Briefing

Teaches clear communication, use of visual aids, engagement techniques, and ways to motivate and involve the team during the briefing.

Chapter 4 - Addressing Challenges

Explains how to handle disruptions, maintain focus, and ensure inclusivity by encouraging participation from all team members.

Chapter 5 - Post-Briefing Follow-Up

Covers how to review shift outcomes, collect team feedback, and promote continuous improvement through regular check-ins and recognition of success.