GDPR Compliance For F&B Employees

About This Course

GDPR compliance is essential in every hospitality business. This course helps F&B employees understand how to handle personal data safely, legally, and responsibly. It covers the basics of data protection, what counts as personal data, and how GDPR applies to everyday restaurant operations such as reservations, payments, marketing, and employee information.

You will learn how to protect customer privacy, follow correct data handling procedures, recognise data subject rights, and respond correctly in the event of a data breach.

In this course, you will learn:

What GDPR is and why it matters in the F&B industry

Key terms such as personal data, processing, controller, and processor

How to identify and handle customer and employee data

Best practices for collecting, storing, and securing data

Legal requirements and the six lawful bases for processing

Data subject rights and how to respond to requests

How to apply GDPR in daily restaurant operations

How to recognise, manage, and report data breaches

Each chapter includes a short quiz, with a final assessment at the end of the course. Successful completion earns a certificate in GDPR Compliance for F&B Employees.

Course Curriculum

5 Chapters

Chapter 1 - Introduction to GDPR

Explains what GDPR is, why it matters in hospitality, key terms like data controller and processor, and the core principles of lawful and transparent data handling.

Chapter 2 - Handling Personal Data

Shows how to identify, collect, and store customer and employee data responsibly, ensuring consent, transparency, and secure record management in F&B operations.

Chapter 3 - Legal Requirements and Compliance

Outlines lawful bases for data processing, data subject rights, and the serious consequences of non-compliance, including penalties and reputational damage.

Chapter 4 - Implementing GDPR in Daily Operations

Covers how to integrate GDPR into everyday tasks, manage data subject requests, maintain data security, and train employees on compliance procedures.

Chapter 5 - Data Breach Management

Explains how to recognise, respond to, and report data breaches, including containment steps, legal reporting timelines, and post-incident improvements.