Lone Worker Training

About This Course

Working alone brings freedom—but also unique risks. Whether you're delivering, closing the venue, or working off-site, staying safe, connected, and prepared is essential. This course equips hospitality staff with the tools, awareness, and support needed to work confidently and responsibly when alone.

In this course, you will learn:

• What lone working is and where it occurs in hospitality

• Key risks and how to identify and assess them

• Legal responsibilities of both employers and lone workers

• Communication strategies and emergency procedures

• How to stay safe, alert, and supported on shift

• Innovations and tools that improve lone worker safety

Each chapter includes a short quiz, with a final assessment at the end of the course. Successful completion earns a certificate in “Lone Worker Training.”

Course Curriculum

5 Chapters

Chapter 1 - Understanding Lone Working and Mitigating Risks

Defines lone working, outlines common risks such as isolation, accidents, or lack of supervision, and explains legal duties, risk assessment, and safety protocols.

Chapter 2 - Communication, Support Systems, and Personal Safety

Covers communication strategies, emergency procedures, situational awareness, and conflict management to enhance lone worker safety and confidence.

Chapter 3 - Real-World Applications, Innovations, and Future Trends

Shares case studies, practical safety tips, and explores how technology, wearable devices, and data analytics improve lone worker safety and wellbeing.

Chapter 4 - Building a Comprehensive Lone Worker Safety Programme

Details how to create an effective safety programme with clear policies, training, communication tools, and continuous improvement methods.

Chapter 5 - Concluding Summary and Key Takeaways

Summarises key lessons, including proactive risk prevention, communication, innovation, and creating a supportive culture for lone workers.