Disability Awareness & Inclusion Training For F&B Employees

About This Course

In hospitality, creating an inclusive environment isn’t just good service—it’s essential. This course helps F&B professionals understand how to support guests and colleagues with disabilities through respectful communication, accessible service, and inclusive workplace practices.

In this course, you will learn:

• What disability and inclusion mean in a hospitality context

• How to recognise different types of disabilities: physical, sensory, and cognitive

• How to use inclusive language and avoid assumptions

• Practical steps to create accessible, welcoming spaces

• How to support colleagues with disabilities through awareness and adjustments

• Ways to handle accessibility requests and resolve misunderstandings with care

Each chapter includes a short quiz, with a final assessment at the end of the course. Successful completion earns a certificate in “Disability Awareness & Inclusion For F&B Employees.”

Course Curriculum

4 Chapters

Chapter 1 - Introduction to Disability Awareness

Defines disability and inclusion, explains their importance in hospitality, and outlines basic legal responsibilities and benefits of inclusive practices.

Chapter 2 - Types of Disabilities and Inclusive Language

Covers physical, sensory, and cognitive disabilities, providing examples and guidance on using inclusive, respectful language and avoiding bias.

Chapter 3 - Creating an Inclusive Workplace

Outlines how to make physical spaces accessible, interact respectfully with colleagues, and foster a culture that supports all abilities.

Chapter 4 - Customer Service for Individuals with Disabilities

Teaches how to serve guests with different needs confidently, handle accessibility requests sensitively, and resolve misunderstandings with empathy.