Preventing Workplace Harrassment And Bullying

About This Course

Creating a safe, respectful workplace is essential for every team. In hospitality, where fast-paced service and diverse teams are the norm, knowing how to prevent, recognise, and respond to harassment or bullying is a core part of professional conduct. This course gives F&B employees and managers the tools to protect themselves, support their teams, and build a positive culture.

In this course, you will learn:

• What harassment and bullying look like in hospitality environments

• Key UK laws and employee rights related to workplace conduct

• How to report, document, and respond to incidents professionally

• How to support colleagues and encourage open conversations

• Prevention strategies to build a culture of respect and inclusion

• Employer and employee responsibilities for maintaining a safe workplace

Each chapter includes a short quiz, with a final assessment at the end of the course. Successful completion earns a certificate in “Preventing Workplace Harassment And Bullying In The F&B Industry.”

Course Curriculum

4 Chapters

Chapter 1 - Introduction to Workplace Harassment and Bullying

Defines harassment and bullying in hospitality, explains different forms such as verbal, physical, and cyberbullying, and outlines their effects on individuals and teams.

Chapter 2 - Legal Framework and Employee Rights

Covers UK laws like the Equality Act 2010 and Protection from Harassment Act 1997, plus employee and employer rights, responsibilities, and real-life case examples.

Chapter 3 - Recognising and Responding to Incidents

Shows how to identify warning signs of harassment, report incidents properly, document evidence, and support affected colleagues respectfully.

Chapter 4 - Prevention and Culture Enhancement

Explains how to build an inclusive workplace through strong policies, ongoing staff training, awareness programs, and a culture of respect and accountability.